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    • Cancellation Policy & Refunds

    24-hour FREE Cancellation Policy for per person Activities

    • Cancel for free within 24 hours of your booking for a full refund (as long as you booked at least two days before the activity). Peace of mind if you changed your program or booked by mistake.
    • After 24 hours have passed from your booking, or you booked less than two days before the activity you can still cancel up to seven days in advance of the experience for a partial refund.
    • For a full refund, you must cancel at least 2 weeks before the experience’s start time.
    • Any changes made less than seven days before the experience’s start time may not be accepted.
    • The activity may be cancelled by our company for weather or other operational reasons. In that case, you get a full refund or reschedule for another day, pending availability.
    • If you cancel between two weeks and seven days before the experience a 50% or 25€ per person cancellation fee will be applied. The minimum amount of cancellation fee will not be less than 25€ per person.
    • If you cancel less than seven days before the experience’s start time, the amount you paid will not be refunded.

    Changes & Requests

    • We will make an effort to accommodate any changes you may want to your trip.
    • Any changes made less than four days before the experience’s start time may not be accepted.

    For Private sailboat trips please check out our cancellation policy on our Halkidiki & Thessaloniki private trips and tours website Yachts.Holiday

    Weather & cancellation by us

    • Generally, we will not do the activity if the weather makes it certain that you either will not have a good time or there is a potential danger for you and/or our crew. Please trust us. We want you to have a good time! Really! But safety first. You get a full refund or reschedule for another day, pending availability.
    • If we see small rain showers, we can probably avoid them, with minor changes to the route we will do the trip as planned.
    • If you decide on your own that the weather doesn’t look good and cancel less than four days before the experience’s start time, while we decide that the weather is ok, the four days cancellation rule applies, and the amount you paid will not be refunded and we will also ask you to pay the balance.
    • The planned route may change, usually for weather conditions or guests’ preferences.
    • The activity may be cancelled by our company or change the starting time for weather or other operational reasons. In that case, you get a full refund or reschedule for another day, pending availability.
    • The activity may be cancelled by our company if the minimum number of participants is not reached. In that case, you get a full refund or reschedule for another day, pending availability.

    Refunds

    We will refund you within 3 business days – usually the same day. However, sometimes it may take up to 10 days to show to your account. As you can imagine, banks are out of our control. Please let us know if something like this happens, I always enjoy that conversation with the bank auto-response system.

    Pregnant

    We need to know in advance if someone is pregnant. The skipper may refuse to board a woman who is pregnant if we are not informed well in advance. Preferably please contact us before to discuss the trip you plan to do and decide together wheather it is perfectly safe or not. As you can imagine, the weather should play a big part in the decision to participate. We recommend natural antinausea pills with ginger that you can find in every pharmacy.

    Passport and Information requested by law

    • We have no need to know your birthday. Really, we don’t. Nor your passport or European Union Identification number (UK Citizens I am afraid will have to send us their passport number, you are no longer in the Union, mates). This information is required by the law as well as Coastguard regulations.
    • Please do not make it difficult for us to gather them.
    • NO, it is NOT OK to send it at the last minute or at 2 in the morning the night before.
    • Our crew is not on holiday and would like to have everything ready for the next days by 2 days before.
    • If we ask you to fill out a form, please follow the detailed instructions in your email and send us ALL the INFORMATION. All are needed. For EVERYONE onboard!!!
    • Our company reserves the right to delay the start of your trip until all the required information has been gathered, all the documentation we need is printed and taken to the coastguard office for certification and everything is ready and legal. If the Coastguard office is open at the time… Or we wait.
    • The return time will remain the same if there is another trip after yours.
    • We also reserve the right to cancel your trip, at any time, should we understand that you refuse to comply with local laws or regulations and keep the deposit without any refund.

    Need help?

    Contact us for questions related to refunds and returns.

    send us an email at tours@portoscuba.com


    call us: +306980700070


    send a message via WhatsApp


    send an SMS text message


    call us on Skype


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    Dont forget to mention:

    • Number of Persons, Possible Dates
    • The hotel you ll be staying
    • The activity you are interested in